The Directorate of Public Affairs and Consumer Protection (DPA&CP) serves as the liaison between the Nigerian Safety Investigations Bureau (NSIB) and the public, ensuring transparency, accountability, and consumer protection. Through strategic communication and advocacy efforts, the Directorate enhances public trust, promotes consumer rights, and fosters positive relationships with stakeholders and the media.

Overview of the Directorate

The Directorate of Public Affairs and Consumer Protection plays a vital role in promoting transparency, accountability, and consumer rights within the NSIB. Through its multifaceted responsibilities, the Directorate strengthens public trust, enhances stakeholder engagement, and reinforces the Bureau’s commitment to excellence and integrity in safety investigations and regulatory activities.

Functions and Responsibilities

      1. Public Policy Monitoring:

        • Monitors and advises on the impact of public policies on NSIB and stakeholders, ensuring alignment with organizational objectives and regulatory mandates.
        • Provides insights and recommendations to management on policy implications and strategic responses.
      2. Press Management:

        • Manages and controls all press-related matters, including media inquiries, press releases, and media relations.
        • Ensures accurate and timely dissemination of information to the public and media outlets.
      3. SERVICOM Initiatives:

        • Monitors, manages, drives, and reports on SERVICOM (Service Compact with All Nigerians) initiatives within NSIB, enhancing service delivery and customer satisfaction.
        • Implements measures to improve service quality, responsiveness, and accountability.
      4. Anti-Corruption Initiatives:

        • Oversees the implementation of anti-corruption initiatives within NSIB, promoting ethical conduct, integrity, and accountability.
        • Collaborates with relevant stakeholders to prevent and combat corruption in all facets of the Bureau’s operations.
      5. Consumer Protection:

        • Safeguards service users from unfair market practices and ensures restitution where such practices are established.
        • Advocates for consumer rights and educates the public on their entitlements and avenues for redress.
      6. Stakeholder Engagement:

        • Builds and maintains relationships with stakeholders and the media to project a positive image of the Bureau and enhance public perception.
        • Facilitates dialogue and collaboration with key stakeholders to address concerns and promote mutual understanding.
      7. Publicity and Brand Management:

        • Builds and manages the Bureau’s publicity and brand, ensuring consistent messaging and representation across various platforms.
        • Develops and implements strategies to enhance the NSIB’s visibility and reputation within the industry and the broader community.
      8. Additional Duties:

        • Undertakes any other duties as assigned by the Director-General/CEO, contributing to the overall effectiveness and efficiency of the NSIB’s public affairs and consumer protection efforts.

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