Public Policy Monitoring:

• Monitors and advises on the impact of public policies on NSIB and stakeholders, ensuring alignment with organizational objectives and regulatory mandates.
• Provides insights and recommendations to management on policy implications and strategic responses.

Press Management:

• Manages and controls all press-related matters, including media inquiries, press releases, and media relations.
• Ensures accurate and timely dissemination of information to the public and media outlets.

SERVICOM Initiatives:

• Monitors, manages, drives, and reports on SERVICOM (Service Compact with All Nigerians) initiatives within NSIB, enhancing service delivery and customer satisfaction.
• Implements measures to improve service quality, responsiveness, and accountability.

Anti-Corruption Initiatives:

• Oversees the implementation of anti-corruption initiatives within NSIB, promoting ethical conduct, integrity, and accountability.
• Collaborates with relevant stakeholders to prevent and combat corruption in all facets of the Bureau’s operations.

Consumer Protection:

• Safeguards service users from unfair market practices and ensures restitution where such practices are established.
• Advocates for consumer rights and educates the public on their entitlements and avenues for redress.

Stakeholder Engagement:

• Builds and maintains relationships with stakeholders and the media to project a positive image of the Bureau and enhance public perception.
• Facilitates dialogue and collaboration with key stakeholders to address concerns and promote mutual understanding.

Publicity and Brand Management:

• Builds and manages the Bureau’s publicity and brand, ensuring consistent messaging and representation across various platforms.
• Develops and implements strategies to enhance the NSIB’s visibility and reputation within the industry and the broader community.

Additional Duties:

• Undertakes any other duties as assigned by the Director-General/CEO, contributing to the overall effectiveness and efficiency of the NSIB’s public affairs and consumer protection efforts.