.nsib-od-portal {
    --nsib-blue: #0d3b66;
    --nsib-blue-dark: #082a49;
    --nsib-gold: #f4b942;
    --nsib-bg: #f4f7fb;
    --nsib-border: #d9e2ec;
    --nsib-text: #17212b;
    --nsib-muted: #65758b;
    max-width: 1180px;
    margin: 0 auto;
    color: var(--nsib-text);
    font-family: inherit;
}

.nsib-od-hero {
    background: linear-gradient(135deg, var(--nsib-blue), var(--nsib-blue-dark));
    color: #fff;
    border-radius: 22px;
    padding: 34px;
    margin: 20px 0 24px;
    box-shadow: 0 20px 45px rgba(13, 59, 102, 0.16);
}

.nsib-od-hero h2,
.nsib-od-login-card h2,
.nsib-od-ticket-detail h2 {
    margin-top: 0;
}

.nsib-od-hero p {
    max-width: 760px;
    margin-bottom: 0;
    color: rgba(255,255,255,0.88);
}

.nsib-od-eyebrow {
    display: inline-flex;
    font-size: 12px;
    text-transform: uppercase;
    letter-spacing: .08em;
    font-weight: 800;
    color: var(--nsib-gold);
    margin-bottom: 8px;
}

.nsib-od-layout {
    display: grid;
    grid-template-columns: minmax(0, 1.05fr) minmax(320px, 0.95fr);
    gap: 22px;
    align-items: start;
}

.nsib-od-card {
    background: #fff;
    border: 1px solid var(--nsib-border);
    border-radius: 18px;
    padding: 24px;
    box-shadow: 0 12px 32px rgba(15, 42, 71, 0.07);
    margin-bottom: 22px;
}

.nsib-od-card h3 {
    margin-top: 0;
    margin-bottom: 18px;
    color: var(--nsib-blue);
}

.nsib-od-form label {
    display: block;
    font-weight: 700;
    margin-bottom: 7px;
    color: var(--nsib-text);
}

.nsib-od-form input,
.nsib-od-form select,
.nsib-od-form textarea {
    width: 100%;
    border: 1px solid var(--nsib-border);
    border-radius: 12px;
    padding: 11px 13px;
    background: #fff;
    font: inherit;
    box-sizing: border-box;
}

.nsib-od-form input:focus,
.nsib-od-form select:focus,
.nsib-od-form textarea:focus {
    outline: none;
    border-color: var(--nsib-blue);
    box-shadow: 0 0 0 3px rgba(13,59,102,0.12);
}

.nsib-od-field-row {
    display: grid;
    grid-template-columns: 1fr 1fr;
    gap: 14px;
}

.nsib-od-button {
    display: inline-flex;
    justify-content: center;
    align-items: center;
    gap: 8px;
    border: 0;
    border-radius: 999px;
    padding: 12px 20px;
    background: var(--nsib-blue);
    color: #fff !important;
    font-weight: 800;
    text-decoration: none !important;
    cursor: pointer;
    transition: transform .16s ease, box-shadow .16s ease, background .16s ease;
}

.nsib-od-button:hover {
    transform: translateY(-1px);
    background: var(--nsib-blue-dark);
    box-shadow: 0 10px 24px rgba(13,59,102,.2);
}

.nsib-od-button.secondary {
    background: #edf2f7;
    color: var(--nsib-blue) !important;
}

.nsib-od-actions {
    display: flex;
    gap: 12px;
    flex-wrap: wrap;
}

.nsib-od-ticket-list {
    display: grid;
    gap: 12px;
}

.nsib-od-ticket-row {
    display: flex;
    justify-content: space-between;
    gap: 14px;
    align-items: center;
    border: 1px solid var(--nsib-border);
    border-radius: 14px;
    padding: 14px;
    background: #fbfdff;
    text-decoration: none !important;
    color: inherit !important;
}

.nsib-od-ticket-row:hover {
    border-color: var(--nsib-blue);
    box-shadow: 0 8px 22px rgba(13,59,102,.08);
}

.nsib-od-ticket-row strong,
.nsib-od-ticket-row span {
    display: block;
}

.nsib-od-ticket-row span {
    color: var(--nsib-muted);
    font-size: 13px;
    margin-top: 4px;
}

.nsib-od-row-badges {
    display: flex;
    gap: 8px;
    flex-wrap: wrap;
    justify-content: flex-end;
}

.nsib-od-badge {
    display: inline-flex;
    align-items: center;
    white-space: nowrap;
    border-radius: 999px;
    padding: 6px 10px;
    font-size: 12px;
    font-weight: 800;
    border: 1px solid transparent;
}

.priority-low { background: #eef7ee; color: #1f6f2a; border-color: #cceacc; }
.priority-normal { background: #edf4ff; color: #0d4f8b; border-color: #cfe0f5; }
.priority-high { background: #fff6db; color: #8a5a00; border-color: #f5dea1; }
.priority-urgent { background: #ffe9e9; color: #a62020; border-color: #f5bdbd; }

.status-new { background: #edf4ff; color: #0d4f8b; border-color: #cfe0f5; }
.status-acknowledged { background: #f2ecff; color: #5b35a5; border-color: #d9ccff; }
.status-in_progress { background: #e8fbff; color: #086879; border-color: #bdeef8; }
.status-waiting_requester { background: #fff6db; color: #8a5a00; border-color: #f5dea1; }
.status-waiting_internal { background: #f4f4f5; color: #555; border-color: #ddd; }
.status-resolved { background: #eef7ee; color: #1f6f2a; border-color: #cceacc; }
.status-closed { background: #f0f1f3; color: #444; border-color: #d5d8de; }

.nsib-od-alert {
    border-radius: 14px;
    padding: 14px 16px;
    margin: 16px 0;
    font-weight: 700;
}

.nsib-od-alert.success {
    background: #eef7ee;
    color: #1f6f2a;
    border: 1px solid #cceacc;
}

.nsib-od-alert.error {
    background: #ffe9e9;
    color: #a62020;
    border: 1px solid #f5bdbd;
}

.nsib-od-empty {
    color: var(--nsib-muted);
    margin: 0;
}

.nsib-od-back {
    display: inline-flex;
    text-decoration: none !important;
    color: var(--nsib-blue) !important;
    font-weight: 800;
}

.nsib-od-ticket-head {
    display: flex;
    justify-content: space-between;
    gap: 16px;
    align-items: flex-start;
}

.nsib-od-ticket-head p {
    color: var(--nsib-muted);
    margin-top: 5px;
}

.nsib-od-metrics {
    display: grid;
    grid-template-columns: repeat(3, 1fr);
    gap: 12px;
    margin: 20px 0;
}

.nsib-od-metrics div {
    background: var(--nsib-bg);
    border-radius: 14px;
    padding: 14px;
}

.nsib-od-metrics strong,
.nsib-od-metrics span {
    display: block;
}

.nsib-od-metrics strong {
    color: var(--nsib-blue);
    font-size: 20px;
}

.nsib-od-metrics span {
    color: var(--nsib-muted);
    font-size: 12px;
    margin-top: 5px;
}

.nsib-od-request-body {
    border: 1px solid var(--nsib-border);
    border-radius: 14px;
    padding: 16px;
    background: #fbfdff;
}

.nsib-od-timeline {
    display: grid;
    gap: 14px;
}

.nsib-od-timeline-item {
    border-left: 4px solid var(--nsib-blue);
    padding: 12px 14px;
    background: #fbfdff;
    border-radius: 0 12px 12px 0;
}

.nsib-od-timeline-meta {
    color: var(--nsib-muted);
    font-size: 12px;
    font-weight: 700;
    margin-bottom: 6px;
}

.nsib-od-timeline-message p:last-child {
    margin-bottom: 0;
}

.nsib-od-login-card {
    max-width: 560px;
    margin: 40px auto;
    text-align: center;
}

@media (max-width: 900px) {
    .nsib-od-layout,
    .nsib-od-field-row,
    .nsib-od-metrics {
        grid-template-columns: 1fr;
    }
    .nsib-od-ticket-row,
    .nsib-od-ticket-head {
        align-items: flex-start;
        flex-direction: column;
    }
    .nsib-od-row-badges {
        justify-content: flex-start;
    }
}